Instant-Programming
FRContact

Retail · multi-site networks · hospitality

Customer reviews handled the same day, in your voice

Reviews land continuously, across several platforms and several sites. You reply when you remember, often too late, sometimes too curtly. And the one-star review that actually needed handling went unnoticed.

Watch the pipeline run
Today
21 min / review
Time to production
3 to 5 weeks
What stays human
You keep control of every publication. The goal is not to reply automatically: it is to never again leave a review unanswered for lack of time.

Before / after

The same process, run twice

On the left, what it costs today. On the right, the pipeline played step by step, with the data that actually moves from one step to the next.

Today · by hand

21 minutes per review

  1. Do the rounds of the platforms3 min
  2. Find the visit or the order3 min
  3. Write a measured, fair reply10 min
  4. Publish on the right listing2 min
  5. Tell the site manager3 min

A working assumption, not a measurement taken at your company. You’ll adjust these figures below.

Pipeline · reputation-pilotee

  1. The review is detected

    < 5 min after posting

    Every platform, every location, continuously.

    New review · Geneva-Cornavin

    ★★☆☆☆  ·  4 minutes ago  ·  Sofia M.

“Staff were fine but 35 minutes of waiting on a Tuesday
lunchtime with the room half empty. Shame, because the
food is genuinely good.”

  2. It gets analysed

    1.1 s

    Rating, real theme, severity, and whether a gesture is warranted.

    Analysis

    rating     : 2/5
theme      : "waiting time" (6× this month)
positive   : "food quality" — worth echoing in the reply
severity   : medium · customer recoverable
gesture    : suggested (second visit)

  3. The reply is written

    2.2 s

    In your brand voice, no copy-paste formula, no promise you can’t keep.

    Draft reply

    “Hello Sofia, thank you for taking the time — and glad the
food landed well. 35 minutes on a Tuesday lunchtime is not
our standard: we reworked the lunch service this week.
Say hello next time you’re in and we’ll look after you.”

  4. You approve in one gesture

    15 s of your time

    Publish, edit, or decline. Nothing goes out without a human.

    Published · reply time: 11 min

    Reply published on the correct location listing
Customer history updated
Location response rate: 100 %

  5. The signal comes up

    —

    One review is an anecdote. Six on the same theme is an operations problem.

    Trend alert · Geneva-Cornavin

    “Waiting time”: 6 mentions in 30 days (+200 %)
Concentrated on Tuesday lunch service
Location average: 4.1 → 3.8
Alert sent to the site manager

You keep control of every publication. The goal is not to reply automatically: it is to never again leave a review unanswered for lack of time.

Your numbers

What this weighs at your company

Run the numbers on your own figures

Move the sliders: everything recalculates live, from your own volumes.

150reviews/mois
21min
35€/h
75%
What that adds up to

0h/month

Time handed back to your team, every month

0€/year

Value of the time recovered over twelve months

0FTE

Full-time equivalent freed from work that creates no value

0€

What doing nothing costs over three years

Formula: volume × time per item × share automated × loaded hourly cost. The result is only as good as your assumptions — which is exactly what we check together during scoping.

Put these numbers to the test

How we build it

Nothing magic — assembled building blocks

Every block is replaceable and documented. You own the code, the data and the access — that is a condition, not an option.

See the offering AI automation & agents
  • Multi-platform connectors
  • Sentiment and theme analysis
  • Drafting in your brand voice
  • Mandatory human approval
  • Trend alerts per location

Proof

Respark is our own product on this pipeline: review collection, generated reply, approval, publication.

Visit Respark

The other scenarios

Often, the real subject is somewhere else

One concrete problem is enough to start

Shall we test these assumptions on your case?

Twenty minutes is enough to know whether this scenario holds at your company, what it assumes about your data, and where to start.

Describe my project